General Merchandise Team Leader

Job Summary:

They are advocates of physical and digital services and strive to foster an environment of continued innovation to exceed guest expectations.

Responsibilities:

• Focus on delivering efficient service that meets and exceeds guest expectations. For example, implementing a streamlined check-in process with advanced technology can help to speed up the arrival process and create a seamless guest experience
• Create a memorable experience for your guests by greeting them with a genuine smile and a warm word of welcome
• Keep a friendly demeanor and welcoming posture to put guests at ease. Smiling, nodding, and maintaining eye contact convey openness and readiness to assist
• Enhance the guest experience by connecting with them in an authentic way, by asking questions and demonstrating an interest in their unique needs
• Acquiring in-depth knowledge of the tools, products, and services available in the whole store, and specifically your area, will help to mitigate guest issues and improve their experience
• As a part of the Target family, we are honored to have you as our guest and thank you for choosing us
• The company's best practices and food safety standards must be followed when scanning and bagging guests' items, and the process must be carried out effectively and efficiently
• Increase efficiency to reduce guest wait times without sacrificing quality customer service or precision
• Keep your finger on the pulse of the fashion world with our exciting lineup of brand launches and events. Our stores are always up-to-date with the latest trends and collections, so you can stay ahead of the curve and look your best
• Walk customers through the easy application process, which can be completed in-store or online, and let them know they can start using their new RedCard immediately upon approval
• Showcasing how Wallet and other Features in Target's Application Work: Target's store teams are knowledgeable about how to use the store's various features, such as Wallet. Employees can show guests how the app functions, answer questions, and offer advice to maximize the app's capabilities
• Mastery of all the services concerning satisfaction is essential. You must have the capacity to direct the customer on how to enroll, activate, and benefit from them
• Ensure that you carry out all return transactions and comply with the directives provided by the register without delay. Take charge of the situation and make every effort to resolve the customer's concern while following Target's rules and regulations
• The best way to recover the guest’s shopping experience is to follow Target’s policies and procedures while also working to de-escalate any negative situations
• Make the service easy to use and hassle-free for guests availing Order Pick Up, Drive Up, and Registry services
• Maintaining a clutter-free work environment is crucial for maximizing productivity and minimizing stress
• While keeping the store’s shelves well supplied, it is important to remain available to assist customers during regular business hours
• Organizations that prioritize ethics, safety, and compliance are more likely to attract and retain top talent, as it fosters an environment of trust and respect
• Ensure your safety and that of your colleagues by recognizing and mitigating potential hazards; follow all safety policies and best practices without exception
• Execute guest services such as order pick-up and drive-up with proficiency while upholding compliance with federal, state, and local adult beverage laws, to ensure legal and safe transactions for all guests.
• Additional workloads as needed by the business

Skills:

• Successfully conveying messages to guests depends on the use of optimistic language and a thoughtful approach that addresses each guest's individual needs
• Embodying an approachable and understanding demeanor welcoming to all guests and team members
• Successfully managing multiple tasks while remaining attentive to even the smallest details is a sign of a highly skilled individual
• Willing to offer guidance and advertise products and services to clients
• As technology becomes more integrated into daily life, it's important to stay informed about its latest developments and trends
• Teams that promote independent thinking and allow for individuals to take ownership of their work often achieve the best results

Terms:

• Efficiently perform cash register duties and aptly manage cash transactions with precision
• Being skilled in working amidst different outdoor weather conditions
• When moving merchandise, great care is taken to ensure items are lifted and transported safely, including items weighing up to 40 pounds
• To perform effectively, it is necessary to have dependable attendance and a work schedule that can accommodate flexible hours, including weekends, nights, and holidays

About Target:

Working in Global Logistics, Inventory Allocation, and Replenishment means you will be involved in ensuring a smooth supply chain of goods around the world. Your responsibilities will require you to move between sales operations and U.S Customs regulations while seeking the best inventory positioning for optimum product availability. Maintaining relationships with vendors is a key part of the job, and you will ensure timely shipment and delivery to stores. You will also need to scrutinize transportation supplier capabilities and contracts for their speed, reliability, and cost-effectiveness.

Target provides a rewarding opportunity to make a positive impact on families' lives by discovering daily joy. Our duty to our communities is more than surface level; it is inherent in our identity, and we make sure to invest in the places we live, work, and have fun. Our focus on developing and supporting talent gives employees the chance to grow as individuals, as well as thrive as members of the Target team. Our fundamental objective is an intrinsic part of our framework, from our values, culture, to how we operate. It's how we express care, achieve progress, and triumph as one.